JOB ADVERTISEMENT: DEALER DIRECTOR, SOUTH DENMARK

Location: Kolding
Company: Scania Danmark
Scania Danmark is seeking an experienced and visionary Dealer Director to lead one of our 3 Dealers in delivering exceptional customer outcomes and driving sustainable business performance. This is a key leadership position, responsible for ensuring that The Scania Way —our operational model — lives and breathes in every aspect of the Dealer’s operations.

QUALIFICATIONS & EXPERIENCE

• Extensive managerial and leadership experience, preferably in the heavy vehicle industry or a related B2B sector.
• Demonstrated success in managing large teams with full P&L responsibility.
• Strong track record of delivering business performance and customer satisfaction.
• Solid understanding of dealership operations, including sales, service, and marketing.
• Excellent communication and collaboration skills, with the ability to engage and inspire both internal teams and external stakeholders.
• Strategic mindset combined with hands-on operational execution skills.

EDUCATION

• Master’s Degree or Equivalent Level 7
  Requisition ID: 20757
  Number of Openings: 1.0
  Part-time / Full-time: Full-time
  Permanent / Temporary: Permanent
  Country/Region: DK
  Location(s):Kolding, REGION_DNK 1852 South Denmark, DK, 6000
  Required Travel: 0-25%
  Workplace: On-site

THE ROLE

The Dealer Director is responsible for a sales organization and a service organization represented by several workshops (this is referred to as the dealership / dealer). The sales manager and workshop managers will be part of the management team of the dealership and directly reporting to the Dealer Director.
The Dealer Director will lead, collaborate and proactively manage the dealer management team to define and execute the Dealer’s strategy, ensuring the achievement of business objectives while driving continuous improvement across all key performance areas.
The Dealer Director is also responsible for managing daily operations, maximize customer satisfaction and developing motivated teams in order to achieve financial and businesses performance targets -. thereby contributing directly to Scania’s profitability.

As Dealer Director, you will:

• Lead – Proactively lead, manage, and develop the Dealer to deliver outstanding customer outcomes, ensuring the highest standards of operational excellence.
• Deliver – Define and implement the Dealer’s strategy with the dealer management team, ensuring business objectives are achieved while continuously improving performance across all focus areas.
• Collaborate – Be an active member of the Scania Danmark extended Leadership Team, acting as a vital link between the Distributor and the Dealer, and contributing to discussions that extend beyond regional responsibility to drive cultural and financial progress across the business.

ROLE SUMMARY

Manages activities of a team of technical customer service representatives, ensuring effective delivery of service to all levels of internal and external customers. Handles customer complaints and escalations. Maintains a positive, productive service environment which drives a customer-focused culture. Works to improve employee engagement.