COMPANY OVERVIEW

Retain Group specializes in customer engagement, providing quality information and guidance to customers throughout their agreement period. Our dedicated team ensures that customers receive timely assistance, allowing sales executives to focus on securing new deals and building lasting relationships.

JOIN OUR TEAM AS A DEALER PERFORMANCE MANAGER – VOLKSWAGEN RENEWALS

We have an exciting opportunity to join our growing team in the Volkswagen Renewals Team as a Dealer Performance Manager on a permanent contract. If you’re a driven and dedicated individual looking for a fresh challenge, we want to hear from you.

ABOUT THE ROLE:

As a Dealer Performance Manager, you’ll play a key role in supporting key dealer partners through the vehicle renewal process. You’ll proactively contact existing customers via phone, video call, email, SMS, and letter to encourage them to visit their supplying Volkswagen dealership and book renewal appointments.
You will liaise with the dealer sales management team offering support, training and a weekly/ monthly review on their performance and
This role is central to our finance renewal process and ensuring an exceptional level of customer satisfaction. You’ll set clear expectations around the vehicle replacement journey and follow up on renewal activity outcomes to ensure a smooth, positive experience for our customers.

KEY RESPONSIBILITIES:

• Contact existing customers across multiple channels to promote vehicle renewals
• Book appointments with customers at their local Volkswagen dealership
• Set expectations around vehicle replacement timelines and options
• Follow up on all renewal interactions and outcomes
• Ensure high levels of customer satisfaction and maintain brand integrity
• Collaborate with dealership teams to support smooth customer transitions