Dealer Relations Associate Lead at S&P Global

London, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, SalesForce CRM, ZenDesk, PowerBI, Project Management, Interpersonal Skills, Communication Skills, Training, Mentoring, Analytical Skills, Process Improvement, Collaboration, Customer Engagement, Performance Analysis, Product Knowledge, Adaptability

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 09 The Partner Success team has grown over the past 3 years and with growth comes opportunity. As a DRA Team Lead you will manage the day-to-day responsibilities of a team, serve within the team and serve as a mentor to their peers. As a leader, you should maintain a high level of productivity, focus, morale and foster collaboration. This role demands a quick, agile, and strong collaborative approach with our external clients and internal teams, with a specific focus on advancing key performance indicators (KPIs). You will be expected to conduct continuous analysis and assess the team’s practices on a quarterly basis, at a minimum, to make sure operations are as efficient as possible. Our Culture / Vision / Mission: At automotiveMastermind, we thrive on speed. We’re an organization in hyper-growth mode and have a face-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continue to motive and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have bee at the core of what we do, and who we have built our culture through the years. Through this framework, our team members have a passion to drive success, while collaborating to win. JOB DESCRIPTION SUMMARY: The Partner Success team has grown over the past 3 years and with growth comes opportunity. As a DRA Team Lead you will manage the day-to-day responsibilities of a team, serve within the team and serve as a mentor to their peers. As a leader, you should maintain a high level of productivity, focus, morale and foster collaboration. This role demands a quick, agile, and strong collaborative approach with our external clients and internal teams, with a specific focus on advancing key performance indicators (KPIs). You will be expected to conduct continuous analysis and assess the team’s practices on a quarterly basis, at a minimum, to make sure operations are as efficient as possible. DRA Leadership Responsibilities Player/Coach: Lead a team of Dealer Relations Associates that support our Regional Area Directors across the United States. Regularly communicate with the Regional Area Directors to identify performance and growth opportunities, building consistency as well as identify areas where we are engaging differently to ensure consistency. Mentor and instill best practices in Dealer Relations Associate team members to complete all assigned tasks efficiently to fully support their territory. Direct, frequent communication with team members while delivering feedback and updates. Make tactical decisions related to team projects and immediate tasks. Focus on team and individual dynamics and morale. Training and Development: Responsible for onboarding of all new hires Report updates to DRAs as they occur company-wide across a variety of sources, including Director Calls, team meetings and updates from Enablement. Work with Enablement on education of new Product Releases to ensure the team is fully versed in training our dealer partners on latest updates. Spearhead training on new product releases Run weekly DRA meetings and ensure that consistent and valuable content is shared. Work closely with Regional Area Directors to create standardization of current processes. Organize coverage for DRA vacation and OOO events. Ownership of Playbook for Dealer Relations Associates, keeping it updated regularly and made available to the team for easy reference. Monitor all training requirements across S&P and automotiveMastermind monthly to ensure they are completed in a timely manner, and we remain compliant. Coaching and Mentoring: Hold regular 1:1s with DRAs to (but not limited to): Set goals, review progress since last coaching session, uncover any obstacles or areas for training and improvement, focus on both short and long-term goals. Assist DRAs that may have fallen behind by connecting with their Dealer Relation Manager teams/Directors and creating an action plan. Teach relevant skills and techniques for process efficiency and improvement. Identify strengths and opportunities for growth. Motivate everyone to reach their respective goals and objectives. Develop the team to effectively communicate the value proposition of our products through reporting and presentations for our Dealer Relations Managers, Regional Area Directors, and Key Decision Makers at the dealership. Ensure alignment with our Marketing and Enablement teams in receiving timely updates to be communicated to the team. Minimum Requirements | Qualifications: Bachelor’s Degree in Business Administration, Management or relevant area of study. Technically proficient with the Microsoft Suite (Outlook, Powerpoint, Excel, Word, etc.). Minimum 1-year experience with SalesForce CRM. Experience with ZenDesk. PowerBI knowledge/experience. 2-4 years of relevant professional experience in a SaaS organization or in the auto industry Strong project management skills with accountability for meeting defined deadlines; ability to effectively manage multiple projects concurrently. Strong interpersonal and communication skills with the ability to lead complex discussions across departments when needed. Minimum of 1 year experience as a high-performing Dealer Relations Associate or 1 year experience as a team leader in a relevant environment You demonstrate adaptability, innovative thinking while providing a consistently positive approach. Process-driven with an ability to capitalize on areas for scale. Proven success articulating product value resulting in incremental sales. We believe in equal employment opportunities: The company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The company expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the company’s employees to perform their job duties may result in disciplinary actions up to and including discharge. About automotiveMastermind: Who we are: Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com. At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win. What we do: Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- OPSGRP103.1 - Middle Management Tier I (EEO Job Group) S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

The Dealer Relations Associate Lead will manage the day-to-day responsibilities of a team, mentor peers, and maintain high productivity and morale. The role requires conducting continuous analysis to ensure operational efficiency and collaborating with external clients and internal teams to advance key performance indicators.