Are you passionate about building strong partnerships and driving business growth? Join our team in KwaZulu-Natal as a Dealer Relationship Manager and help us create lasting success with our dealer network! The Dealer Relationship Manager (DRM) will be responsible for fostering and strengthening relationships with motor dealers to drive the sales and distribution of motor value-added products (VAPs). This role requires a strategic approach to dealer engagement, product sales, performance management, and product education, ensuring a seamless partnership that supports mutual growth, customer retention, and satisfaction.

Qualifications

• Matric Certificate or Equivalent NQF Level 4 Qualification
• Higher Certificate / Diploma / Bachelor’s Degree or Equivalent NQF Level 7 Qualification in Sales Management
• Business Management, Marketing or related field (FAIS Accreditation)

Knowledge and Experience

• A minimum of 5 years experience in sales or dealer relationship management, preferably in the financial services, automotive or motor VAP industries.
• Strong knowledge of motor value-added products including warranties, service plans and maintenance plans.
• Knowledge of effective sales strategies and best practice
• Proven track record of exceeding sales targets and managing dealer networks.
• Excellent interpersonal and communication skills, with the ability to engage and influence stakeholders.
• Proficiency in using CRM software and other digital tools to manage sales processes and customer interaction.
• Proficiency in MS Office applications i.e. Ms Word, Ms PowerPoint, Ms Excel, Ms Outlook.
• Strong knowledge of the automotive industry, including current trends, market demands, and competitor activities.
• Ability to adjust strategies and approaches in response to changing market conditions and dealer needs.
• Advanced skills in data analytics and reporting to drive data-informed decision-making.
• Experience in training or coaching dealer teams to enhance their sales performance.

Responsibilities

• Drive the sales and profitability of motor value-added products (VAPs), ensuring achievement of financial targets for the dealer network.
• Develop and implement strategies and promotions to optimize revenue growth.
• Develop and implement strategies to acquire new business and increase market share on regulated and non-regulated products.
• Achievement of monthly, quarterly and annual sales targets in line with annual budget.
• Monitor dealer performance metrics, including sales volumes, revenue contributions, and cost management, to ensure alignment with organizational goals.
• Build and maintain strong, trust -based relationships with dealers to foster long -term partnerships.
• Act as the primary point of contact for dealers, providing exceptional service to address inquiries, resolve issues, and enhance dealer satisfaction.
• Conduct training sessions to educate dealer teams on the benefits, features, and sales techniques for motor VAPs.
• Regularly gather and analyze customer and dealer feedback to inform product development and service improvements.
• Support dealers in promoting motor VAPs effectively through tailored marketing and sales strategies.
• Drive effective Dealer Dashboard discussions at Management Level.
• Arrange and participate in internal and external client debriefs and discussions.
• Ensure accurate and timeous processing of policy sales invoices (daily, weekly or monthly).
• Ensure accurate and timeous collection and receipting of all sales payments due by Dealers.
• Timeous submission of all work to Policy Admin business units.
• Ensure compliance with company policies, legal regulations, and industry standards in all dealer transactions and sales processes.
• Regularly review dealer contracts and agreements to mitigate risks and ensure adherence to agreed terms.
• Identify potential risks related to product misrepresentation or service delivery and work with relevant teams to address issues proactively.
• Maintain accurate and transparent records of all dealer interactions and sales activities for auditing and governance purposes.
• Escalation of any risks to company or client brand to line management in a timeous manner.
• Adhere to Pricing Governance Framework, including processes and required sign-off.
• Create a culture of ownership and accountability throughout the organization in support of our values.
• Act as brand and values ambassador for the company in all dealer interactions.
• Actively collaborate with internal teams, including sales, marketing, and product development, to align strategies and achieve common goals.
• Mentor and support dealer teams to improve their product knowledge and sales capabilities.
• Promote a culture of continuous learning and improvement within the dealer network, ensuring adaptability to industry changes and new product launches.

What We Offer

• Permanent contract
• A competitive salary
• Access to medical aid and provident fund
• Continuous learning and training.
• Hybrid Working Opportunities

• Drive the sales and profitability of motor value-added products (VAPs), ensuring achievement of financial targets for the dealer network.
• Develop and implement strategies and promotions to optimize revenue growth.
• Develop and implement strategies to acquire new business and increase market share on regulated and non-regulated products.
• Achievement of monthly, quarterly and annual sales targets in line with annual budget.
• Monitor dealer performance metrics, including sales volumes, revenue contributions, and cost management, to ensure alignment with organizational goals.
• Build and maintain strong, trust -based relationships with dealers to foster long -term partnerships.
• Act as the primary point of contact for dealers, providing exceptional service to address inquiries, resolve issues, and enhance dealer satisfaction.
• Conduct training sessions to educate dealer teams on the benefits, features, and sales techniques for motor VAPs.
• Regularly gather and analyze customer and dealer feedback to inform product development and service improvements.
• Support dealers in promoting motor VAPs effectively through tailored marketing and sales strategies.
• Drive effective Dealer Dashboard discussions at Management Level.
• Arrange and participate in internal and external client debriefs and discussions.
• Ensure accurate and timeous processing of policy sales invoices (daily, weekly or monthly).
• Ensure accurate and timeous collection and receipting of all sales payments due by Dealers.
• Timeous submission of all work to Policy Admin business units.
• Ensure compliance with company policies, legal regulations, and industry standards in all dealer transactions and sales processes.
• Regularly review dealer contracts and agreements to mitigate risks and ensure adherence to agreed terms.
• Identify potential risks related to product misrepresentation or service delivery and work with relevant teams to address issues proactively.
• Maintain accurate and transparent records of all dealer interactions and sales activities for auditing and governance purposes.
• Escalation of any risks to company or client brand to line management in a timeous manner.
• Adhere to Pricing Governance Framework, including processes and required sign-off.
• Create a culture of ownership and accountability throughout the organization in support of our values.
• Act as brand and values ambassador for the company in all dealer interactions.
• Actively collaborate with internal teams, including sales, marketing, and product development, to align strategies and achieve common goals.
• Mentor and support dealer teams to improve their product knowledge and sales capabilities.
• Promote a culture of continuous learning and improvement within the dealer network, ensuring adaptability to industry changes and new product launches