CCM Hockey is present worldwide, we have offices in Canada, the United States, Sweden, Finland, Germany and Taiwan. Our headquarters are located in Montreal, where we create and develop our equipment. Our mission is to inspire dreams and empower every player to fulfill their passion while enjoying their game. Our team’s vision is to be the leading brand on and off the ice, by delivering innovative products and outstanding experience to our athletes and partners everywhere, all while putting our employees and communities at the forefront. We aim to unlock the full potential of every CCM athlete from pond to forum by delivering innovation to maximize performance and ignite in them the self-confidence to chase their dream. We’re looking for passionate players who share our core values and will help us become THE industry leader!

KEY ACCOUNTABILITIES

• Effectively process and track orders. (Via email and over the phone)
• Proactively manage the order book of accounts to ensure accuracy of orders and on time delivery.
• Handle issues in a timely and efficient manner by working closely with the sales representatives and their respective dealers.
• Develop, produce, and analyze various reports on a weekly basis to manage order books (availability, cancellation, allocation reports, etc.)
• Communicate and follow up when required with the distribution center, traffic, product, purchasing, and credit department.

KNOWLEDGE SKILLS AND ABILITIES

• College diploma in administration or related field;
• A minimum of 2-4 years of experience in customer service, hockey retail knowledge is an asset
• Strong knowledge of hockey products an asset;
• Excellent knowledge of Microsoft Office, specifically Excel;
• Ability to offer superior customer service;
• Strong communication skills over the phone and via email;
• Ability to provide solutions and resolve issues;
• Bilingual (French and English).

Please refer the Job description for details