Dealer Services Manager at Traeger Grills

Salt Lake City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Organizational Skills, Salesforce, Process Improvements, Vendor Management, Data Analysis, Order Fulfillment, Team Management, Performance Monitoring, Cross-Functional Collaboration, Problem Solving, Customer Service, Training, Coaching

Industry

Manufacturing

Description

Welcome To The Traegerhood: Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we’ve been revolutionizing outdoor cooking ever since. We’re a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you’re a team player who’s dedicated to delivering top-quality results every day, then we want you to come cook with us! Position Summary: The Dealer Services Manager leads the Dealer Services team, supporting Traeger’s Specialty dealers. This role ensures seamless daily operations, manages escalations, drives process improvements, and represents the team in cross-functional initiatives to deliver best-in-class dealer experience. Job Duties: Provide day-to-day leadership and management for the Dealer Services team and workflow. Define and implement team goals, KPIs, SOPs, and process improvements aligned with organizational objectives. Monitor team and agent performance using Salesforce and other tools; recommend and implement process enhancements to meet performance targets. Own key operational processes including OTIF, STFU, quarter close, allocation, and the prebook program. Manage and maintain dealer pricing lists across all relevant accounts. Own relationship with call center vendor partners. Lead regular calibration sessions with internal team members and external vendor partners. Collaborate with Sales, Planning, IT, and Logistics to ensure accurate and timely order fulfillment. Oversee core team functions such as order entry, warranty claims, and credit memo processing. Act as the primary escalation point and ensure timely resolution of dealer issues. Maintain strong communication with Field Sales teams to ensure dealer alignment and satisfaction. Guide vendor teams through onboarding, agent coaching, and performance feedback. Analyze data to identify operational improvements and cost-saving opportunities. Represent Dealer Services in cross-functional meetings and strategic initiatives. Requirements: 3+ years of experience in management or team leadership role. Strong communication, leadership, and organizational skills. Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint); Salesforce experience preferred. Demonstrated experience working cross-functionally and managing vendor relationships. Bachelor’s degree in Business, Supply Chain, or related field preferred. Why You Will Love To Work Here: Be part of the most disruptive force in outdoor cooking Join a true team working towards a common goal Culture of risk-taking, innovation & quality So.Much.Food. Full medical/dental/vision packages to fit your needs 401K to help you plan for the future Tuition reimbursement Individual professional development programs & initiatives to help you grow professionally Great discounts on all things Traeger Did we mention all the food?

Responsibilities

The Dealer Services Manager leads the Dealer Services team, ensuring seamless daily operations and managing escalations. This role drives process improvements and represents the team in cross-functional initiatives to deliver a best-in-class dealer experience.