Dealer Services at Woodharbor Molding and Millworks, LLC

Mason City, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Active Listening, Problem Solving, Organization, Professional Communication, Mathematical Analysis, Microsoft Office Suite, Order Processing, Conflict Resolution, Attention To Detail

Industry

Description

Description JOB SUMMARY: Responsible for serving customers and dealers by answering product questions, assisting with orders, quoting and pricing, processing order changes, cancellations, credits / debits and any other function covered under Dealer Services EQUIPMENT/MATERIALS: Woodharbor Product Catalogs Computer / Software Programs Microsoft Office Suite Quoting Standards / Manual Various Office Equipment ESSENTIAL FUNCTIONS: Be knowledgeable about all Woodharbor products and services Handle workload and all customer calls in a professional, timely manner at all times Maintain proper records of transactions and concerns to ensure proper follow up Guide complaint resolutions to ensure proper and satisfactory solutions Follow up with dealers and field representatives regarding open and unresolved issues and concerns Provide timely and proactive solutions Actively listen to all customer concerns with patience and empathy Process Daily Sales and Service orders in a timely fashion ADDITIONAL RESPONSIBILITIES: Assist Order Entry Assist at Front Desk All other duties as assigned. ORGANIZATIONAL RELATIONSHIPS: Reports to Dealer Service Manager CONTACTS: Woodharbor Dealer Network Woodharbor Dealer Services employees Woodharbor Marketing Department Woodharbor Production employees COMPENSATION: Non-exempt Hourly Requirements KNOWLEDGE, SKILLS and ABILITIES: Dynamic Telephone Personality Strong Active Listening Skills Computer Literate Proactive Approach to Problem Solving Highly Organized Attention to Detail Flexible to Changing Routines and Tasks Highly Motivated and Self Starting Ability to Concentrate and Stay Focused Strong Professional Communication Skills Customer Service Oriented Mathematically Inclined and Analytical Team Player - Positive, Courteous, Polite High School Diploma or Equivalent High Level Customer Service experience preferred Cabinet Knowledge and Experience preferred SAFETY REQUIREMENTS: Observes and follows all Woodharbor Safety Policies and Procedures in accordance with OSHA, EPA, NFPA as outlined in the Safety Handbook Observes and wears all job required personal protective equipment such as safety glasses and ear plugs Observes the Workers’ Compensation regulations with regards to proper reporting and communication

Responsibilities

Responsible for supporting customers and dealers by handling product inquiries, processing orders, and managing pricing and credits. The role involves resolving complaints and coordinating with internal departments to ensure timely solutions.