BDC MANAGER – THOMAS MOTORSOVERVIEW

Thomas Motors is seeking a motivated and detail-oriented BDC (Business Development Center) Manager to join our growing team. In this role, you will be responsible for overseeing our dealership’s customer communications, managing inbound and outbound leads, and ensuring our sales team has consistent opportunities to close deals. The ideal candidate will be a strong communicator, highly organized, and driven to deliver measurable results in customer engagement and sales growth.

REQUIREMENTS

• Proven experience in a BDC, call center, or dealership management role is preferred.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficiency with CRM systems, lead management tools, and Microsoft Office Suite.
• Customer-focused mindset with the ability to handle objections and resolve concerns professionally.
• A results-driven attitude with a track record of achieving performance goals.

• Lead and manage the BDC team to maximize appointment setting and lead conversion.
• Develop and implement phone, email, and digital communication strategies to engage potential customers.
• Track and monitor all inbound and outbound leads, ensuring timely follow-up and high-quality customer interactions.
• Collaborate with the Sales and Finance departments to streamline the appointment-to-sale process.
• Train and coach BDC representatives to meet performance goals and maintain professional standards.
• Analyze performance metrics and prepare regular reports for dealership leadership.
• Identify process improvements to increase efficiency and customer satisfaction.
• Maintain a positive, customer-first approach to all communications.