• Must have dealership experience in Service Advising or a similar dealership role
• Supportive team inclusive culture, and they enjoy having some fun as well
• AIA Employer of the Year 2023, 2024 and 2025
  An excellent opportunity exists with Patterson Cheney for a like-minded individual who wants to continue the success.
  Patterson Cheney, VACC 2023, 2024, and 2025 Automotive Employer of the Year, placing us in the Hall of Fame.
  You have a proven track record in a dealership Service Advisor capacity, working as part of a team in a high-volume environment, and you have strong attention to detail.

Reporting to the Service Manager, you will be responsible for the following:

• Working within Patterson Cheney policies, guidelines and standards
• Scheduling customer service repair orders, obtaining a clear brief from the customer as to any issues
• Preparing invoices and closing allocated repairs
• Be transparent and honest with the customer, with estimated completion times and provide updates as required
• Ensuring the customers’ expectations are exceeded throughout the experience
• Providing support to other service advisors
• Assisting the Workshop Manager in resolving any customer-related concerns