Dealership Service Manager - Key Auto Group at Key Auto Group

Portsmouth, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Service management, Team leadership, Budgeting, Marketing planning, Conflict resolution, Performance monitoring, Staff hiring, Technical communication, Customer follow-up

Industry

Motor Vehicle Manufacturing

Description

Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations. Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions. Responsibilities * Assist customers in servicing, repairing, and explaining each service needed * Understand customer; match requirements and concerns to various service options * Explain service being performed and keep customer informed and updated throughout the service of their vehicle * Stay up to date on new products, features, accessories and attending product training as required * Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness * Hire and supervise all service department personnel, as well as monitor their performance in servicing customers * Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business. * Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately * Other duties as assigned Qualifications * A minimum of 3 years of experience as a service manager * Strong focus on providing excellent customer service * High school diploma or higher education * Clean driving record & valid driver's license * Driven personality, eager to improve and able to work within and support internal teams Benefits * Medical, Dental & Vision Insurance * 401K Plan + Match * Paid time off and vacation * Short/Long Term Disability/Flex/Life * Growth opportunities

Responsibilities

The Service Manager is responsible for overseeing service department personnel, managing performance, and ensuring high customer satisfaction. They also handle departmental budgeting, marketing strategies, and direct customer service interactions.