Job Title: Dealing and Client Services AVP
Business Unit: AI Investor Services
Contract Type: Permanent
Location: Galway or Dublin

ROLE

Reporting to a Dealing and Client Service VP this is a client facing position that requires a technically strong, bright and ambitious individual who has a proven history of building valuable relationships and leading teams within a busy operational environment. The individual will be responsible for a wide range of product times from daily dealing Alternative UCITS to monthly Hedge Funds.
The individual will have a team of 4-6 Investor Services Administrators within the wider Investor Services department and to act as a key member of the department management team. Core responsibilities are to ensure a consistently excellent level of client service, oversee the effective operation of the team and to identify & contribute to continuous improvement initiatives.
Key Responsibilities
Ensure all client deliverables are completed accurately and timely, in accordance with the SLAs in place.
Ensure that the team operates efficiently, adheres to procedures, ISAE 3402 requirements and HFS best practice and policy.
Schedule, allocate and review work of team members for accuracy and completeness.
Recruit, train, motivate and develop staff to ensure a fully functioning team capable of meeting the department’s objectives, including leading the performance management process.
Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas
Key member of the department management team, charged with progressing a variety of initiatives
Foster and support a culture of best practice and ‘white glove’ service to clients within the Investor Services area of the business.

QUALIFICATIONS & EXPERIENCE REQUIRED FOR THIS ROLE

Third Level Qualification - Financial Services related qualification/Business Degree desirable
5-6 years’ experience in Fund Administration or Alternative Transfer Agency Operations required
Experience in Hedge Funds. Proficiency in Master feeder structures, side pockets, liquidity and gating.
Proficiency in MS Office
Knowledge of NTAS, Kure
Rudimentary knowledge of accounting, finance and investment concepts
Hard working Team Player who likes to work within and contribute to an organizational team structure
Attention to detail
Adaptability : ability to adapt to and work within a dynamic professional environment
Strong Communication Skills
Keen awareness of Client Service standards and Relationship Management skills