Dealing Client Services (DCS) Associate at Monex USA

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

71500.0

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Teamwork, Communication, Customer Support, Troubleshooting, Client Account Setup, Email Correspondence, Phone Correspondence, Liaison Skills, Mass Communication Support

Industry

Financial Services

Description

Job Title: Dealing and Client Service Associate I Location: NY; In-person Status: Full-time; Exempt Reports to: Associate Director, Dealing Client Services Direct Reports: N/A Typical Work Hours: 8:30 a.m. to 5:00 p.m. Monday to Friday Since 1999, Monex USA has provided corporate clients with the best foreign exchange (FX) and international payment solutions in the industry. Monex USA guides thousands of clients, from a broad spectrum of industry sectors, through the intricacies of the currency markets. Our unique market insight is widely recognized in main-line business media such as The Wall Street Journal, Reuters, Bloomberg, and CNBC. Monex USA is looking for a Dealing and Client Service Associate to handle pre and post-transaction inquiries for both internal and external customers. The role will be responsible for responding to incoming calls and emails in accordance with agreed service level agreements and quality standards whilst delivering a high-quality customer experience. In addition to supporting external customers directly, this role will provide support to the internal dealing desk and work closely with the back-office operations team to facilitate a harmonious flow of information internally and externally. This position plays a key role in providing a first-class experience to internal and external customers. Responsibilities: Processing of offline transactions through phone and email correspondence Setup and configuration of client accounts, authorized users, wire templates, etc. Troubleshooting and follow-through of customer inquires Acting as a liaison between back-office operations and external customers Accepting and assisting with inbound and outbound calls and emails from clients Providing support for mass communications and other marketing campaigns Providing support to dealing desk by handling calls, email, and order entry overflow Requirements: Four-year college degree High level of attention to detail Work effectively in a team environment Strong communication skills Preferred Qualifications: Fluent in Spanish Previous work experience in a customer support setting is preferred. Travel: No travel requirements Compensation: The annual salary starts at $46,500 base with commissions historically paid out in the range of $20,000 - $25,000 plus bonus. Benefits: Medical insurance Dental insurance Vision insurance Long Term Disability Short Term Disability AD&D insurance Commuter Benefits 401K & Roth 16 days of PTO Pet Insurance Monex Inc. is an Equal Opportunity Employer. Diversity is valued and the company will not tolerate any form of discrimination or harassment. #LI-RH1

Responsibilities

The Dealing and Client Service Associate will handle pre and post-transaction inquiries for both internal and external customers. This includes processing transactions, setting up client accounts, and providing support to the dealing desk and back-office operations.