About IFX Payments
We’re an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: to

Requirements

• Experience in leading and developing high performance teams with the ability to inspire, motivate, and energise teams to achieve high performance within the foreign exchange (FX) or financial services industry.
• Ability to create context and clarity for team members and handle difficult conversations.
• Ability to create a results-orientated environment where success is celebrated and rewarded appropriately.
• Strong understanding of the FX market, including products, services, and regulatory environment in the UK and Canada.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical skills with the ability to interpret sales data and market trends.
• A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance.
• Adaptable, tenacious and flexible who is able to perform under pressure.
• Proficient in CRM systems and other sales management tools.
• Bachelor’s degree in Business, Finance, or a related field; a relevant postgraduate qualification is a plus

Management

• SET THE CONTEXTfor your team members to perform by setting targets and KPIs that are effectively measurable and ensure the necessary support framework to perform is in place (tools, training, process documentation, structure etc).
• CREATE CLARITYby regularly feeding forward the expectations to your team members (responsibilities, KPIs, priorities etc) and feeding back on their performance through regular conversations (1:1, monthly reviews, etc).
• DRIVE RESULTSby distributing workload, hiring team members, resolving/escalating issues.
• Generate energy and engagement, reward high performance and promote a safe work environment for people to thrive.
• ACTIVELY SUPPORT AND ENCOURAGE YOUR TEAM MEMBERS PERSONAL DEVELOPMENTand career growth tomake it count.

Client Retention & Relationship Management:

• Manage Key Client Accounts: Oversee a portfolio of high-value IBANQ and FX brokerage clients, ensuring their needs are met, relationships are nurtured, and value is maximized.
• Develop Retention Strategies: Create and implement strategies to drive client retention, reduce churn, and increase customer lifetime value across both IBANQ and FX services.
• Client Satisfaction: Establish regular touchpoints with clients, gather feedback, and address concerns proactively to ensure long-term engagement.

FX Dealing & Management:

• FX Transactions: Actively manage FX transactions for brokerage clients, providing competitive and accurate pricing for currency exchanges.
• Market Monitoring: Continuously monitor FX markets to offer informed advice and execute trades on behalf of clients.
• Client Consultation: Serve as a trusted advisor to clients on FX market conditions, helping them optimize their currency strategies and manage risk.

Cross Selling & Upselling Opportunities:

• Identify Growth Potential: Collaborate with the sales team to identify and capitalize on cross-sell and upsell opportunities, particularly for FX and multicurrency account services.
• Expand Service Usage: Promote additional IFX Payments products and services to existing clients based on their business needs, ensuring they are fully utilizing the platform’s capabilities.

Account Management & Leadership:

• Lead the Retention Team: Build, manage, and mentor a team of account managers, ensuring they are aligned with the company’s objectives and are driving customer retention.
• Client Onboarding & Engagement: Ensure a seamless onboarding process for new clients and maintain engagement with them throughout their journey to secure long-term loyalty.

Collaboration with Internal Teams:

• Work with FX & IBAN Product Teams: Collaborate with product development teams to ensure that client feedback is integrated into ongoing improvements for IBANQ and FX brokerage services.
• Sales Team Collaboration: Partner with the sales and lead generation teams to support the transition of new clients into account management and to uncover new business opportunities.

Data & Reporting:

• Monitor Client Health: Use data driven insights to monitor client health, engagement, and transaction volumes to identify risks and growth opportunities.
• Performance Reporting: Provide regular reports to senior management on client retention rates, FX trading volumes, client satisfaction, and performance against revenue targets.

Requirements

• Experience in leading and developing high performance teams with the ability to inspire, motivate, and energise teams to achieve high performance within the foreign exchange (FX) or financial services industry.
• Ability to create context and clarity for team members and handle difficult conversations.
• Ability to create a results-orientated environment where success is celebrated and rewarded appropriately.
• Strong understanding of the FX market, including products, services, and regulatory environment in the UK and Canada.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical skills with the ability to interpret sales data and market trends.
• A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance.
• Adaptable, tenacious and flexible who is able to perform under pressure.
• Proficient in CRM systems and other sales management tools.
• Bachelor’s degree in Business, Finance, or a related field; a relevant postgraduate qualification is a plus.