Debit Card Processor at First Farmers Bank & Trust

Kokomo, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Attention To Detail, Interpersonal Skills, Computer Skills, Teamwork, Confidentiality, Problem Solving, Communication

Industry

Banking

Description

Description Position Summary: Handles all phases of debit card operations; the processing of both internal and external request for the maintenance of all customer accounts as it pertains to debit card issues. Generating and/or processing all necessary reports and/or maintenance functions and answering debit calls from the internal offices and from the public while providing exceptional customer service. Duties: 1. Attendance at monthly branch meetings (as needed) 2. Completion of educational assignments 3. Compliance with all branch security policies, including but not limited to, proper branch opening and closing (as needed) 4. Ordering and maintaining branch supplies 5. Back-up Fraud Department (as needed) 6. Filing or scanning of documents 7. Provide quality customer service through knowledge of debit card services 8. Responsible for daily operations of FFBT Debit Card Department; include any ordering, updates and all maintenance to debit cards 9. Responsible for all customer service inquires about debit card, both from branches and direct customer contact. Research and manage returned debit cards 10. Check daily reports 11. Assist with Cam Alerts 12. Ordering and maintenance of debit cards 13. Maintenance of all debit cards 14. Answering phones and debit card support emails 15. Other duties as assigned 16. Providing exceptional service by greeting all calls with a “smile” processing requests correctly and promptly 17. Manage and resolve all customer requests for updates, inquiries and any problems either in person or over the phone Requirements Relationships/Qualifications: 1. Responsible to the Debit Card Operations Manager for the fulfillment of duties assigned 2. Detailed oriented 3. Must have the ability to maintain confidentiality in daily operations and interactions with customers, while being proficient with interpersonal relations and communicative skills 4. Must work effectively in a team setting 5. Ability and commitment to provide exceptional customer service in response to the customer needs 6. Computer skills Working Conditions: 1. Normal office environment 2. Extended viewing of computer screens 3. Moderate lifting up to 25 pounds 4. Repetitive hand and arm movement 5. Environment may necessitate excessive standing

Responsibilities

The Debit Card Processor handles all phases of debit card operations, including processing requests and maintaining customer accounts related to debit card issues. They are responsible for providing exceptional customer service and managing daily operations of the Debit Card Department.