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The Debit Fraud Analyst I serves as an escalated resource to identify, investigate, and resolve fraud on debit cards and digital transactions. Additionally, this role monitors and identified ATM deposit fraud, and maintains fraud rules and reporting.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

SKILLS

• Ability to lead the work of other associates.
• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to function in a multi-task team environment, strong organizational and time management and verbal and written communication skills

EDUCATION AND/OR EXPERIENCE

• High school diploma or its equivalent is required, and
• 2-4 years of Fraud experience or related experience required; banking operations and/or customer service experience preferred.

COMPUTER SKILLS

• MS Office programs – Office, Teams, Excel, Outlook

OTHER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

SKILLS TRAINING:

• Communication, Customer Service, Bank Products and Services, Sales, Telephone
  Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person’s race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications

• Review, analyze and investigate debit card fraud and Zelle-related fraud reported.
• Review, analyze and investigate potentially fraudulent checks deposited though ATMs
• Serves as the escalated resource regarding debit card, Zelle fraud, and fraudulent ATM deposits for both internal associates and bank customers.
• Develop and maintain fraud rules to reduce fraudulent debit card and Zelle activity.
• Create, update and review reports related to fraud prevention programs and services.
• Coordinate investigations with local, state, and federal law enforcement agencies.
• Escalate high risk fraud trends to leadership to mitigate fraud losses.
• May provide support to other areas of Deposit Operations as requested by the supervisor.
• Maintains detailed records on all work responsibilities as required.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.