SNG have a fantastic Permanent opportunity to join our Debt Advice Service as Debt Advice Compliance Specialist
With offices in Basingstoke, Thatcham, Hurn, London, and Bristol we can be flexible on your base location. You’ll share your time between your base location, our other offices and home - there will be an element of travel across our region so you should have access to transport and be happy to travel.

THE ROLE:

Reporting to the Debt Advice Manager, you’ll play a fundamental role in ensuring our newly formed Debt Advice Service meets the Financial Conduct Authority (FCA) standards, while also supporting ongoing service development and excellence

WHAT YOU’LL BE DOING:

• Leading and creating elements of our compliance, governance and monitoring for the Debt Advice Srvice. Ensuring adherence to FCA Handbook, embedding the new Consumer Duty, MaPS standards and any other relevant regulatory requirements.
• Conducting internal audits, file reviews, and quality checks, providing detailed feedback to advisers and management.
• Keeping up with regulatory updates and implementing changes to policy and process.
• Designing and delivering training on compliance and quality assurance for staff.
• Supporting a culture of continuous improvement and high-quality customer experience.
• Acting as the key contact for compliance matters with regulators, auditors, and external partners.
• Embedding compliance frameworks and leading annual service reviews.
• Supporting data integrity, GDPR compliance, and risk management across the service.