Money Matters – Debt Advisor
To apply for this role you must have a full driving licence and use of a car
Job Title: Debt Adviser
Employed by: Saltbox
Based at: Saltbox, Bemersley House, Gitana Street, Hanley, Stoke-on-Trent, ST1 1DY (with drop in face to face/telephone sessions delivered through Foodbank centres around Stoke-on-Trent)
Salary: £25,000 - £26,500 subject to experience & qualifications
Hours: 35 hours – Office-based, home working and community locations – flexibility required
Responsible to: Money Matters Operations Manager
Contract: Fixed Term Contract to 31st March 2026, which may be extended subject to funding
Recruitment: This post is subject to a satisfactory DBS and reference checks and 6 months probationary period
Purpose of the role
· For the provision of benefits and debt advice and money management support to service users (mainly Foodbank guests). Assisting them with money problems, offering budgeting and benefits advice, regulated debt advice and casework, applying for fuel vouchers, signposting and referring appropriately.
Summary of duties

· To collect information and work with the Debt Casework Assistant to provide debt advice in line with the CMA and FCA Debt Quality Compliance framework and keep updated on industry regulation changes

• To provide face to face, telephone, and home visit support to clients

· To hold drop-in sessions within community locations including Stoke-on-Trent foodbank distribution centres.
Closing Date:
12.00 noon Friday 6 June 2025
Interviews:
Priority interviews will be allocated to candidates who best suit the criteria for the role. The interviews will take place at Bemersley House Office, Gitana Street, Hanley, ST1 1DY
To apply for this vacancy, please send a CV and covering letter, explaining your suitability and experience for the role, to Helen Platt, HR Manager and request a full Job Description for your information. please send the email to vacancies@saltbox.org.uk
Staff Benefits:
· Group Life Insurance
· A Health Care & Cash Plan delivered by Medicash
· A salary exchange scheme – this is only for staff who have opted into the Saltbox Pension Scheme
· Staff support & counselling service from local NHS provider
· 24 days annual leave
· Plus an extra day on your birthday
· No weekend work
· Enhanced Maternity/Paternity pay
· Wellbeing & Discounts
· Learning & Development
Job Types: Full-time, Fixed term contract
Contract length: 10 months
Pay: £25,000.00-£26,500.00 per year

Benefits:

• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Stoke-on-Trent ST1 1DY
Reference ID: Debt Advisor Money Matters
Expected start date: 23/06/202

Please refer the Job description for details