Debt Advisor at SNG (Sovereign Network Group)

Blandford Forum, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

37000.0

Posted On

17 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

FCA-Regulated Debt Advice, Income And Expenditure Assessments, Creditor Negotiation, Welfare Benefits Knowledge, Income Maximisation, Arrears Prevention, Caseload Management, Communication Skills, Negotiation Skills, Vulnerable Customer Support, Compliance, Case Recording

Industry

Government Administration

Description

Salary: £32,000.00 - £37,000.00 Per year ‌ At Sovereign Network Group (SNG), we believe in more than just providing homes – we're here to help our customers thrive. Our Debt Advice Team plays a vital role in supporting people to regain financial stability and resilience. We're pleased to have an opportunity for a skilled Debt Advisor to join our team based either from Hurn, Greenham or Blandford. You'll follow our hybrid approach of home, office and resident visit working. The Role: In this role, you'll provide FCA-regulated debt advice to our customers – including those in vulnerable situations. Helping them manage their finances, reduce outgoings, and maximise income. You'll work with customers over the phone, online, and face-to-face in their homes or communities, tailoring your support to their needs. You'll manage a caseload, carry out detailed income and expenditure assessments, negotiate with creditors, and work closely with internal teams and external agencies to deliver positive outcomes. You'll also mentor less experienced colleagues, helping to shape our debt advice service for the future. What you'll be doing: Delivering regulated debt advice in line with FCA guidelines. Supporting customers through financial challenges, including those with mental health conditions or disabilities. Negotiating with creditors and agencies such as local authorities, DWP, and utility companies. Maintaining accurate, compliant case records and ensuring data quality. Building strong, trust-based relationships with customers and partners. Signposting or referring customers to additional support where appropriate. What we're looking for: Accredited (or working towards accreditation) in Debt Advice, e.g. Institute of Money Advisers CertMAP. Experience delivering FCA-regulated debt advice. Strong knowledge of welfare benefits, income maximisation, and arrears prevention. Excellent communication and negotiation skills, with the ability to adapt to different customer needs. Desirable: In-depth knowledge of debt solutions, legislation, and best practice. Experience managing varied caseloads efficiently while maintaining compliance. Background in working with vulnerable customers in housing, financial, or advice services. Job Description We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/paternity/adoption pay Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values. Please note a Basic DBS check will be undertaken for the successful candidate. Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year. Working for us is so much more than just a job. Whatever your role, you'll help us provide homes and services for those who need them - and make a real difference to people’s lives Can't find what you're looking for? Sign in to access your account or register with us, where you can set up job alerts and be notified of new opportunities at SNG.

Responsibilities

Provide FCA-regulated debt advice to customers, including those in vulnerable situations, to help them regain financial stability. Responsibilities include managing caseloads, conducting financial assessments, and negotiating with creditors and external agencies.