Debt Angel - Case Manager

at  Debt Angel Solutions Pty Ltd

JOIN DEBT ANGEL SOLUTIONS AND BE AN EVERYDAY FORCE FOR POSITIVE CHANGE!

About Us: Welcome to Debt Angel Solutions - where finance meets transformation. We’re not your average company; we’re a close-knit team on a mission to change lives. As pioneers in debt negotiation, debt management, and debt reduction, we value open communication, personal development, and out-of-the-box thinking.

WHO WE ARE LOOKING FOR: DEBT ANGEL - CASE MANAGER

Are you a supportive, empathetic, and kind person with a strong yet warm demeanor? As a Debt Angel, you’ll be the beacon of light for our clients, navigating them through their unique journey to financial freedom. Join our dedicated team of Angels in making a lasting positive impact to our clients’ lives.
Debt Angel Solutions was built on personal experience. Click below to see what we do, why we do it and how we do it.
Remuneration is under the Clerks - Private Sector Award [MA000002].

REQUIREMENTS:

• Supportive & Empathetic: A people-person who listens, understands, and provides unwavering support.
• Methodical & Thorough: Organised and detail oriented.
• Compassionate & Kind: Approachable and understanding, making a positive impact on clients’ lives.
• Continuous Learning: Be curious, willing to learn, and stay committed to industry compliance.
• Stakeholder Communication: Gain accurate information from clients and be able to clearly communicate important details and strategies to the team and clients.

ADDITIONAL REQUIREMENTS:

• Possess excellent written and verbal communication skills.
• Ability to work autonomously.
• Have high-level initiative, time management, ability to prioritise.
• An interest in learning something new every day.
• Be able to answer and direct phone calls with the utmost professionalism and friendliness.
• Be willing to undertake relevant training opportunities, as required.
• Have a knowledge of MS Office and some general knowledge of administrative responsibilities.

• Accountability Coach: Review and onboard clients while capturing their unique financial story. Communicate regularly to build trust and ensure progress.Provide coaching and guidance to clients empowering them to navigate their financial journey successfully.
• Team Collaboration: Work closely with a supportive team of Angels to create positive outcomes.
• Client Advocacy: Manage client concerns and implement unique debt relief strategies.
• Communication Skills: Interact with diverse individuals, form trusted relationships, and maintain confidentiality.
• Organisation & Adaptability: Handle client onboarding, sensitive matters, and maintain thorough records.
• Proactive Follow-Up: Hold clients accountable and be their first point of contact.