ESSENTIAL REQUIREMENTS:

• Knowledge and understanding of relevant and up to date legislation in at least one area of the following – Debt, Welfare benefits, Housing and Employment.
• An understanding of what causes people to need advice services and of the impact of poverty and exclusion on individuals and communities.
• An excellent knowledge of other social welfare providers/resources in the local community.
• An understanding of the key issues facing the people of Portsmouth

The Frontline Advisor provides advice and support to help the people of Portsmouth and those Portsmouth City Council residents who live in Leigh Park and Weacock Farm to solve their problems. Advice is provided across all social welfare matters and the advisor is a specialist in at least one area of debt, welfare benefits, housing or employment. The Advisor actively builds a trusting relationship with clients and understands and delivers the help they need to enable them to lead and secure and independent lives.