REQUIRED SKILLS & QUALIFICATIONS:

• Must have Debt Recovery experience in banking, financial, or consumer services.
• Strong negotiation and persuasion skills with the ability to handle sensitive conversations.
• Excellent verbal and written communication skills, including active listening.
• Detail-oriented with strong organizational and time management abilities.
• Ability to remain professional and calm when resolving conflicts.
• Basic computer literacy, including Microsoft Office Suite.
• Willingness to work flexible hours, including evenings and weekends if needed.
• Ability to obtain required collections license upon placement.

PREFERRED QUALIFICATIONS:

• 0–1 years of experience in collections, accounts receivable, or customer service.
• High school diploma or equivalent (college coursework in business or finance is a plus).
• Familiarity with debt collection laws, compliance standards, and collections software.

EXPERIENCE:

• Collections or related customer service: 1 year (Preferred)
  Work Location: Hybrid remote in Indianapolis, IN 46201

Coppersmith Recruitment and Services Inc is seeking motivated Collection Agents for a full-time opportunity based in Indianapolis, IN. This is a hybrid position that combines in-office collaboration with remote flexibility.
As a Collections Specialist, you will play a key role in managing assigned accounts, recovering overdue balances, and ensuring compliance with federal regulations. You will engage directly with customers, negotiate payment arrangements, and deliver excellent service while working in a fast-paced, results-driven environment.
This is an excellent opportunity for individuals looking to build a career in financial services, debt recovery, or customer account management.

Key Responsibilities

• Manage a portfolio of delinquent accounts and follow up with customers regarding overdue balances.
• Initiate contact through phone calls, emails, and written correspondence.
• Negotiate payment solutions, ensuring agreements are in line with company standards and federal guidelines.
• Document all collection activities accurately, maintaining compliance with regulations.
• Provide professional, empathetic, and customer-focused communication at all times.
• Utilize skip tracing and research tools to locate hard-to-reach account holders.