JOB DESCRIPTION

The US Collections Agent will be tasked with efficiently managing and recovering outstanding debts from customers, ensuring prompt payments, and maintaining meticulous records. This position requires direct interaction with customers to address overdue accounts while strictly adhering to relevant legal requirements and company protocols.

KEY RESPONSIBILITIES:

• Initiate contact with customers holding delinquent accounts via telephone, email, or written correspondence to discuss payment alternatives and negotiate settlements.
• Adhere to the organizations’ strategic debt collection initiatives, including, payment plans and processing settlements.
• Maintain comprehensive and accurate documentation of all communications, payments, and agreements in both digital and physical formats.
• Proactively monitor accounts for late payments, follow up on payment commitments, and escalate unresolved matters as appropriate.
• Collaborate with internal departments, including customer service, sales, and accounting, to resolve disputes and respond to customer inquiries.
• Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and all pertinent regulations.
• Prepare and deliver regular reports detailing collection activity and progress to management.
  Job Type: Contract
  Pay: $15.00 - $17.00 per hour
  Expected hours: 40 per week
  Work Location: Remot