40 HOURS PER WEEK MONDAY – FRIDAY

BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We’re growing rapidly and are on a key digital transformation journey.
Constellation Automotive Group is the largest vertically integrated digital used car marketplace in Europe, combining the leading digital brands across the segments of consumer to business, business to business and business to consumer. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible remote working.
We are looking for a Debt Collections Advisor to join our busy team. Your role is to drive cash collections through positive engagement with our customers, providing best in class customer service to support the resolution of queries, minimising payment delays and ensuring the timely release of vehicles after point of payment.

KEY SKILLS

• Proven experience in a credit control or debt collection
• strong communication and relationship building skills, with the ability to engage positively with customers
• Good attention to detail and accuracy
• Ability to work in a fast-paced environment and to strict deadlines whilst managing multiple priorities
• Results driven
  We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
  Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

• Debt Chasing: Chasing customer via phone and email to discuss late payments
• Building relationships with customers to ensure payments are made without delays
• Identify reasons for non-payment and support the process to resolve these
• Escalate to the Legal Recoveries Manager any issues of concern
• Legal Action: Where necessary refer accounts for further action, providing all relevant detail to our 3rd Party partners
• Monitor legal action and recovery steps, supporting with any information requests and queries
• Seeking approval for further action where additional costs need to be considered
• Process Improvement: Continually challenge and question current processes to drive as streamlined service as possible, allowing us to deliver the best customer experience possible