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Debt Collections Agent - Dutch Market (m/w/x) at Grovers Stores UK Ltd
, , -
Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Debt Collection, Fluent In Dutch, Fluent In English, Customer Service Orientation, Accounting Principles, Multitasking, Targets, Tight Deadlines, MS Office, Salesforce, Communication Skills, Negotiation Skills

Industry

technology;Information and Internet

Description
About Grover Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste. We are looking for a Debt Collections Agent - Dutch Market to join our talented Debt Collection team in Berlin. 🎯 What you will contribute: Contact customers via phone and email to inform them of overdue payments Plan a course of action to recover outstanding payments Negotiate payoff deadlines or payment plans Respond to customer queries Investigate and resolve discrepancies Update account status and database Alert superiors of debtors unwilling or unable to pay when necessary 🤝 What you bring: First experience in Debt Collection Fluent in Dutch and English Customer service orientation Basic understanding of accounting principles Ability to multitask and work with targets and tight deadlines Experience with MS Office and Salesforce Excellent communication and negotiation skills ❤️‍🔥 What you will love about us: Hybrid model with 3 days per week in the office 30 days per year to work abroad BVG monthly discount to drive you everywhere in Berlin Mental health support with Nilo.health Physical health support with Urban Sports Club Annual learning budget of 750€ Exclusive Grover Tech discount for you & your loved ones Engaging, open office located in Berlin-Schöneberg with regular events Looking forward to e-meeting you!
Responsibilities
Contact customers via phone and email to inform them of overdue payments and plan a course of action to recover outstanding payments. Negotiate payoff deadlines or payment plans and respond to customer queries.