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DEBT COLLECTIONS SPECIALIST at Von Maur/Dry Goods
Davenport, Iowa, United States -
Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Account Management, Payment Processing, Problem Solving, Data Entry, Research, Communication, Time Management

Industry

Retail

Description
As a Debt Collections Specialist, you use your service skills to retain customers through providing options to resolve past due accounts. You play a crucial role in ensuring account retention, preventing financial loss, and ensuring satisfaction for our valued customers. WHAT YOU’LL DO: Own the customer experience – greet callers sincerely, be friendly and thank every customer Contact customers regarding account status, schedule payments, and trace delinquent accounts Research and prepare documents for business and customer requests Provide support to customers and take payments over the phone Investigate account issues and find solutions to customer problems Enter data in collections systems and maintain account records Be available to work day, evening, and Saturday shifts, on-site in Davenport, IA WHAT YOU CAN EXPECT: We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family. Competitive wages Generous merchandise discount Comprehensive benefits 401(k) retirement plan Promote from within philosophy - creates endless career opportunities! ABOUT US: Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.
Responsibilities
As a Debt Collections Specialist, you will contact customers regarding their account status and provide options to resolve past due accounts. You will also investigate account issues and maintain accurate records in collections systems.