POSITION: DEBT COLLECTOR / CLIENT ACCOUNT ADMINISTRATOR

Trafalgar’s Durban is excited to invite applications for a Debt Collector to join our dynamic and results-driven team. We’re looking for a proactive, detail-oriented individual with a passion for the property industry and a strong background in debt collection.
This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is confident in communication and negotiation.

MINIMUM REQUIREMENTS:

• Matric (Grade 12)
• Strong computer literacy (Microsoft Word & Excel essential)
• Proven experience in debt collection
• Minimum 2 years’ experience in a levy, legal or collections environment (e.g., paralegal, collections clerk)
• Advantageous:
• Legal experience
• Accounting knowledge
• Familiarity with the Debt Collections Act and collection procedures
  If you’re a motivated self-starter with the ability to work under pressure and a keen eye for detail, we’d love to hear from you.

• Engaging with clients via phone, written correspondence, and legal channels to recover overdue levies
• Performing account reconciliations and accurately allocating payments
• Maintaining clear and consistent debtor flagging on all arrear accounts
• Achieving daily and monthly call targets (inbound and outbound)
• Participating in regular team meetings to monitor and drive collection performance
• Ensuring a 24-hour turnaround on key tasks and follow-ups
• Administrator of owner correspondence, inclusive of debit order updating and acknowledgment of debt drafting