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Debt Collector/ Collections Officer at Cartrack

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Debt Collection, Negotiation, Customer Service, Communication, Analytical Skills, Problem-Solving, Microsoft Excel, Interpersonal Skills, Emotional Intelligence, Administration Skills

Industry

Software Development

Description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Collection Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Job summary Think you can chase down payments and get results? Prove it. Join us as a Collections Officer and show everyone how debt recovery is really done! Key selling points Near LRT Performance bonus Startup-styled environment Responsibilities Call and pursue collections and to negotiate with customers of their payment schedules Escalates customers disputes or enquiries to relevant departments and ensure proper follow up Daily update of ageing report Issuance of monthly letter of payment reminder and Statement of Account Process relevant debt recovery actions for further actions Other ad-hoc duties as assigned by Supervisor/Manager Requirements Bachelor's degree in Economics, Management, Accounting, Mathematics, or related fields. 2+ years' experience in an outbound calling collections role or related function. Strong English and Mandarin communication is a MUST to speak with mandarin customers. Comfortable speaking with B2B executives. Advanced proficiency in Microsoft Excel, including solid experience with advanced formulas. Excellent analytical skills with the ability to create and present detailed reports. Strong problem-solving attitude and adaptability. Excellent communication and interpersonal skills. Ability to work both independently and as a team player. Demonstrates emotional intelligence and assertiveness. Strong administration skills.

Responsibilities

The Collections Officer will call and pursue collections, negotiating payment schedules with customers. They will also escalate disputes and ensure proper follow-up while maintaining daily updates on aging reports.