Location: Bishop’s Stortford | 8:30am–5:00pm | Permanent
Data Energy Management Services is a trusted and well-established organisation, providing tailored energy solutions to Managing Agents across heat, gas, electricity, water, and renewables.
One of our core offerings is metering and billing, where we calculate and issue energy bills (primarily heat) to residents and provide first-class customer support. As we continue to grow, we’re looking for a Customer Service Adviser to join our Debt Management team.
The Debt Management Administrator is responsible for overseeing and completing the day-to-day debt management-related tasks with a focus on accuracy, completeness, and compliance.

THE ROLE

As a Debt Management Administrator, you’ll play a key role in managing customer accounts, resolving billing queries, and supporting the team in ensuring effective debt recovery — all while delivering a high level of service and accuracy.
You’ll work closely with the Debt Management Team Leader and collaborate with colleagues across the business to continually improve processes and enhance the customer experience.

RESPONSIBILITIES:

• Reconcile customer accounts with high level of accuracy, initiate and complete chasing procedures in line with the Key Performance Indicators (KPIs) set.
• Maintain accurate records of all chasing activity.
• Monitor chasing outcome and generate reports for possible escalation.
• Provide relevant and detailed weekly/monthly reports to clients.
• Complete relevant procedures including debt referrals or supply suspension with accuracy and high attention to detail, following clients’ instruction and internal procedures.
• Ensure full compliance with all debt-management procedures in place.
• Administer and monitor payment plans in line with the credit policy and procedures, following client’s approval and instruction.