POSITION: DEBT MANAGEMENT ADMINISTRATOR

Salary: £25,000 - £26,000 depending on experience
Hours: 8:30 - 17:00 (Monday-Friday)
Working for our client, a leading provider of comprehensive energy solutions for Managing Agents, delivering services across heat, gas, electricity, water, and renewables. They are currently seeking a Debt Management Administrator to join a dynamic team. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent service.

REQUIREMENTS

• Strong organisational and time management skills
• Good numeracy and attention to detail when handling billing/financial data
• Confident communicator with the ability to build professional relationships
• Previous customer service or administration experience (essential).
• Strong IT skills (3+ years’ experience).
• Positive team player who can also work independently.

• Monitor customer accounts, identify overdue debts and escalate where required
• Track and manage payment plans in line with company credit policies
• Send reminder letters and maintain clear records of all debt recovery activity.
• Work with Managing Agents and Property Managers on debt recovery strategies.
• Carry out monthly reconciliations of customer accounts.
• Provide occasional cover for the Customer Service team when needed