WORKING STYLE:

You’ll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.

ABOUT US

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
As a Debt Officer, you’ll get stuck in to ensure that our finances are managed responsibly, helping services run smoothly for those who rely on them. Whether you’re preventing fraud, resolving disputes or recovering income, you’ll play a vital role in helping our community thrive.

PLEASE APPLY ONLINE EXPLAINING HOW YOU MEET THE REQUIREMENTS SET OUT IN THE PERSON SPECIFICATION AND JOB DESCRIPTION.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range.
Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises

PLAY A KEY ROLE IN SUPPORTING OUR COMMUNITY BY MANAGING DEBT AND MAXIMISING INCOME

As a Debt Officer, you’ll provide a seamless Accounts Receivable service, helping us to recover income efficiently and professionally. Your work ensures the Council can continue to deliver essential services and meet the needs of our residents. We’re all in – and in this role, you’ll be right at the heart of it.

WHAT YOU’LL BE DOING:

You’ll manage the full recovery process for sundry debt, taking proactive steps to contact customers by phone, email and letter. Whether you’re negotiating payment plans, handling sensitive queries or providing payment updates, your focus will be on resolving issues and reducing outstanding balances.
You’ll act as a key point of contact for both internal and external customers, including overseeing the dedicated Accounts Receivable mailbox. You’ll respond promptly and professionally to all queries, making sure conversations are documented to create a clear audit trail where needed.
Working closely with colleagues and customers, you’ll help resolve invoice disputes, process adjustments and take online payments. You’ll also monitor daily risk reports to help prevent errors, fraud or duplicate payments, flagging any issues to the Senior Income and Debt Officer.
For further details, please review the Job Description and Person Specification