QUALIFICATIONS AND EXPERIENCE:

Essential Requirements:

• Matric or relevant qualifications.
• 2-5 years of experience in debt collection (experience in municipal debt collection is advantageous).
• Proficiency in MS Office.

Other Requirements:

• Understanding or working knowledge of CRM systems or municipal billing systems is advantageous.
• Target-driven and results-oriented.
• Innovative thinker with strong problem-solving abilities.
• Excellent time management skills and the ability to resolve queries efficiently.

Thank you for your application. If your qualifications align with our requirements, we will contact you soon to discuss the next steps. Please note that only shortlisted candidates will be contacted. If you do not hear from us within two weeks, consider your application unsuccessful.
Job Type: Full-time
Work Location: In perso

JOB PURPOSE:

We are looking for a dedicated Debt Query Administrator to join our team. The role involves recovering and rehabilitating outstanding debt from consumers, resolving account queries, and assisting walk-in customers at the Local Municipality. The ideal candidate will have strong negotiation skills and experience in debt collection, particularly in a municipal context.

KEY RESPONSIBILITIES:

• Telephonically contact debtors to negotiate and arrange payments on behalf of our clients.
• Manage and work on a query queue to resolve account issues.
• Assist walk-in clients at the Local Municipality with account queries and payment arrangements.