SKILLS & EXPERIENCE REQUIRED:

• Previous experience of working in a Local Government Environment
• At least 1 year experience of working in Debt Management/Recovery
• Has accounts receivable experience within a large multi-functional organisation
• A working knowledge of CIVICA Financials
• Previous experience of dealing with Debt Recovery Agents/Solicitors
• High numerate and knowledge of spreadsheets
• Ability to deal effectively with potentially difficult customers
  What’s involved with this role:
  The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery.
  This job is for a 18 week period, 1 day in the office at Esher (however the first week we would need you in the office for 3 days) the candidate needs to have academy system experience , but would consider other ones , and work 36 hours per week .

WHAT’S INVOLVED WITH THIS ROLE:

Ref number: Elmbridge OR6829
Job Title: Temporary Debt Recovery Assistant - Finance

PLEASE DO NOT APPLY FOR THIS ROLE UNLESS YOUR CV MEETS THE FOLLOWING GENERAL REQUIREMENTS, AS WELL AS THE MORE SPECIFIC ONES LISTED FURTHER DOWN THE AD:

• You must be UK based and have the right to work in the UK.
• For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
• This is a temporary role. Please do not apply if you are seeking a permanent position.

KEY RESPONSIBILITIES:

• Control and reconciliation of the system
• Provide assistance, advice and training (as required)
• Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy)
• Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements
• Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings
• Managing direct debits.

PLEASE QUOTE THE JOB TITLE & VACANCY REFERENCE NO. IN YOUR APPLICATION, OR WE WILL BE UNABLE TO MATCH YOUR CV TO THE ROLE BEING APPLIED FOR.

Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.
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XI Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please