Debt Recovery Officer at City of Casey

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

81290.0

Posted On

25 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Debt Recovery, Negotiation, Customer Service, Local Government Legislation, Time Management, Attention To Detail, MS Office, Database Management, Stakeholder Collaboration, Financial Hardship Assessment

Industry

Government Relations Services

Description

* Narre Warren, Hybrid & Flexible working * Limited tenure, full time, monthly RDO for full time 40 hour weeks * $ 76,100 - $ 81,290 + super (subject to experience) Band 4 * Collaborative team environment, ongoing learning opportunities Why Choose City of Casey The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home. Our multi-award winning, architecturally designed workplace - located in Bunjil Place in Melbourne's southeast – inspires collaboration and creativity. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place. Why You’ll Love Working with Us At the City of Casey, we know that great people deserve a great workplace. That’s why we offer an environment designed to help you thrive both professionally and personally. * True flexibility with hybrid work, compressed hours, RDOs and the option to purchase additional leave, because life comes first. * Our Ways of Working (OWOW) - our activity-based model allows you to work in different spaces, locations and with the latest technology. * Reproductive health leave, up to 5 days of paid leave to support our employees * THRIVE Wellbeing Program - access a suite of wellbeing initiatives, learning opportunities and resources to support your mental, physical and emotional wellbeing. * 24/7 confidential counselling for you and your immediate family, offering support whenever you need it. * Family‑friendly leave options, including 16 weeks paid primary caregiver leave, to support you through life’s biggest moments. * Ongoing professional development to help you grow your skills and advance your career. * Free Workout Wednesdays, discounted gym memberships and an onsite café - convenience in one place. * Private Health discounts for employees, through the access of the local government health plan. * Enjoy our stunning, architecturally designed workspace, complete with free coffee, a community library and free parking. * Be part of a team that truly lives its values: Dream Big, Empower Each Other, Make Our Community Proud. * Paid Christmas Shut Down Leave * And more https://www.casey.vic.gov.au/benefits-of-working-city-of-casey [https://www.casey.vic.gov.au/benefits-of-working-city-of-casey] About the role As part of our Rates and Valuations Team, you will be responsible for the collection of outstanding Council rates and debts in a professional, efficient, and sensitive manner. This will include providing a high level of advice and assistance to customers in relation to rates and sundry debtor accounts, relevant guidelines and processes. If you're passionate about providing excellent customer service and handling tasks with care and professionalism, this is a fantastic opportunity to contribute to the community while growing your career. This is a limited tenure position to 31 December 2027 What you’ll deliver * Recovery activities for overdue rates and sundry debtor accounts, ensuring actions are completed in accordance with Council policies, procedures, and legislative requirements * Monitor overdue and long-term debt accounts, complete follow up actions and identify accounts that require escalation to ensure outstanding balances are actively managed. * Administer and maintain approved payment arrangements, including monitoring payment compliance and updating arrangements as required * Telephone and personal debt management matters, providing sound and accurate advice to solicitors and members of the public. * Identify customers experiencing financial difficulty and refer them to appropriate hardship support options or escalated where required. * Assist with processing and monitoring of payment plan schedules with ratepayers. * Ensure the preparation of relevant accounts and correspondence including documents for legal action for recovery of overdue accounts. * Assist with debt management administration tasks as required. What you’ll bring * Demonstrated experience and competence in a role involving debt recovery and negotiated outcomes. * Understanding of legislation relating to the recovery of Rates within Local Government. * Ability to communicate and collaborate effectively with a diverse range of stakeholders, including negotiating appropriate payment outcomes in person and in writing * Proven experience working a high-volume administrative role that requires effective time management and attention to detail. * Excellent MS Office skills including experience in database management. * Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check and Eligibility to Work check. * A curious, collaborative, and inclusive community mindset. How to Apply If you’re passionate about making a difference and want to be part of a forward-thinking team, we’d love to hear from you! Apply online by submitting your cover letter and resume. For enquiries, contact Jo Kaylock - Head of Revenue and Rating at jokaylock@casey.vic.gov.au [jokaylock@casey.vic.gov.au] Applications close at 11:55pm on Sunday 5 July 2026. Please note: Applications are only accepted via our online portal. Our Commitment to Diversity & Inclusion The City of Casey is proud to be an inclusive, child-safe, and equal opportunity employer. We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds. We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments. For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or Talent@casey.vic.gov.au [Talent@casey.vic.gov.au]. We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant. Please note: Unsolicited emails or approaches from recruitment agencies will not be accepted The City of Casey reserves the right not to make any appointments for this position. For more information about the City of Casey and to stay updated, follow us on LinkedIn [https://www.linkedin.com/company/city-of-casey/].

Responsibilities

Responsible for the professional collection of outstanding Council rates and sundry debts while providing high-level advice to customers. This includes managing payment arrangements, monitoring overdue accounts, and preparing documentation for legal recovery actions.