To pro-actively recover debts, and is responsible for the validation and maintenance of all debts throughout the recovery cycle. This includes both office administration and direct Debtor contact, including taking of payments and setting up payment arrangements.

ESSENTIAL SKILLS AND ATTRIBUTES:

• Experience of dealing with Debt recovery
• Knowledge of Debt recovery regulations and processes
• Competency in the use of various Debt recovery and Document management IT systems
• Ability to work as a team and individually
• Professional communication skills
• Good mathematic skills

• Proactive recovery of overpayments. This involves outbound calling, attachment of benefits, referral to debt collection agencies and County Court recovery.
• Initial validation of Debts.
• Maintenance of Debts throughout the recovery cycle
• Verbal and written liaison with debtors, third parties, and other internal departments.
• Responding to complex correspondence relating to Debts
• Dealing with aspects of debt payments. This may involve returned/missing BACS payments, issuing and cancelling of payments made.
• Write off recommendations
• Tracing absconded debtors
• Upkeep of suspense account and invoices in credit