Debt Recovery Officer at SunCulture Kenya Limited

, Eastern, Kenya -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Debt Collection, Customer Service, Negotiation, Problem Solving, Analytical Skills, Communication Skills, Organizational Skills, Attention to Detail, Integrity, Credit Policy Knowledge, Driving License, Service Excellence, Self-Starter, Judgment, Microsoft Office, GSuite

Industry

Services for Renewable Energy

Description

Position: Debt Recovery Officer Reporting to: Debt Recovery Manager Role type: Full time. About SunCulture Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World’s Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world. About the Role Reporting to the Debt Recovery Manager,, the ideal candidate is responsible for collections of defaulted portfolio, tracing & recovery of all SunCulture assets assigned on credit but defaulted, issuance of Demand letters in the field & initiation of repossession rights on all non-performing credits above SunCulture’s PAYG credit policy guidelines. Key Responsibilities Be accountable for reducing delinquency for assigned accounts Ensure allocated accounts are monitored on a daily basis and appropriate actions are taken to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within SunCulture PAYG credit policy guidelines. Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with SunCulture PAYG credit policies. Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy. Record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process. Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears. Initiate repossession of SunCulture assets as necessary. Achieve the monthly collection targets as assigned by the supervisor Identify and escalate deceased or disabled customers to the Head of Credit for review or collection termination. Ensure all work queues are acted upon. Conduct field visit assessment before visiting the market areas. Manage relationships with local authorities and Security Officers Plan and organize field collection drives across all regions Conduct monthly reporting as per portfolio performance on delinquency. Does this sound like you? Diploma or degree in Debt collection and Management, Business Information Science, Finance or Accounting At least 3-6 years’ work experience in debt collection in microfinance, the solar industry, or related organization Knowledge of relevant legal requirements and processes in microfinance and credit collections environment or any other financial institution A valid Driving licence. Evidence of well-developed organizational skills and the ability to meet deadlines. Integrity and ability to work in consumer finance with small scale farmers across Kenya Sound verbal communication skills including the ability to negotiate respectfully and communicate the rationale for decisions made. Target driven, self-starter, and problem solver Demonstrated ability to follow policy and procedures. Sound judgment, analytical, and decision-making skills. Accuracy and attention to detail. Demonstrated ability to quickly learn new systems and processes. Demonstrated commitment to service excellence. Proficiency in GSuite, Microsoft Office Interested? Please apply online via this job portal. We respond to all candidates; however only shortlisted candidates will be interviewed. Please Note SunCulture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Responsibilities

The Debt Recovery Officer is responsible for the collections of defaulted portfolios and the tracing and recovery of SunCulture assets assigned on credit. This includes issuing demand letters, negotiating settlements, and initiating repossession as necessary.