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Debt Resolution Specialist at HighPoint Law Offices, LLC
Brookfield, Wisconsin, United States -
Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

18.0

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Negotiation, Problem Solving, Account Management, Data Entry, Compliance, Attention To Detail, Computer Literacy, Microsoft Office Suite

Industry

Description
Benefits: 401(k) Competitive salary Dental insurance Health insurance Paid time off Benefits/Perks Competitive Compensation Great Work Environment Career Advancement Opportunities Continuous training Job Summary We are looking for exceptional people who want opportunities to grow and thrive in a small business environment. If you have collection or sales experience, HighPoint Law Offices might have a career opportunity for you! This position will report directly to the Collections Manager. Our law firm specializes in representing clients in creditor’s rights cases throughout eight different states. Our main location is in Brookfield, Wisconsin. Our firm is proud of our culture, transparent communication, and teamwork. As a new member, you should be looking for a challenge in a business that is quickly expanding. Responsibilities Debt Resolution specialist will have the following responsibilities: · Handling outgoing and inbound calls from customers to resolve delinquent accounts. · Assisting customers with time a sensitive matter and providing follow-up · Ability to listen, negotiate and provide solutions for consumers based upon their financial situation. · Updating of customer accounts with accurate information. · Follow all policies and procedures as well as complying with all federal and state regulations that govern the collection industry (included the Fair Debt Collection Practices Act). · Maintain accounts assigned calling effort - Maintain excellent records of customer interactions - Payment processing Qualifications Excellent customer service skills Excellent communication skills The ability to work well in a fast-paced environment Familiarity with computer programs including the Microsoft Office suite Outstanding compliance and attention to detail Competitive attitude
Responsibilities
The Debt Resolution Specialist will manage outgoing and inbound calls to resolve delinquent customer accounts, requiring the ability to listen, negotiate, and provide solutions based on financial situations. Responsibilities also include accurately updating customer accounts and strictly following all federal and state regulations governing the collection industry.