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Debt Resolutions Specialist (Collector) at Interior Federal Credit Union
, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

0.0

Posted On

27 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Debt Collection, Conflict Resolution, Communication, Symitar, Computer Proficiency, Keyboarding, 10-Key Skills, Collateral Recovery, Account Documentation

Industry

Banking

Description
Join our team as a Debt Resolutions Specialist (Collector) at Interior Federal! We are looking for a dedicated individual to assist with our loan processes and ensure excellent member service. Key Responsibilities -Manage delinquent loan accounts, collect past‑due payments, and coordinate collateral recovery -Process charge‑offs and escalate significant issues to the Debt Resolutions Supervisor -Monitor and work daily Overdraft Privilege Program (ODP) reports -Partner with members and collection agencies to set up Fresh Start arrangements and post payments -Respond to credit bureau disputes and maintain accurate documentation and account records Qualifications -Experience: 1–3 years of similar or related experience -Education: High school diploma or GED -Skills: -Strong communication and conflict‑resolution abilities -Experience with Symitar preferred -Proficient computer, keyboarding, and 10‑key skills -Ability to lift or pull up to 25 pounds Why Join Us? -Comprehensive Benefits: Competitive package including health, dental, and vision insurance, retirement plans, and more. -Work-Life Balance: No weekend work required! -Professional Growth: Opportunities for career advancement. -Employee Perks: Enjoy employee discounts and loan discounts.
Responsibilities
Manage delinquent loan accounts and coordinate collateral recovery while processing charge-offs. Partner with members and agencies to establish payment arrangements and resolve credit bureau disputes.