ABOUT US

Each local Citizens Advice office is an independent charity. We provide quality assured advice and information services across Bath and NE Somerset, which covers the city of Bath, several smaller towns and the surrounding rural area.
Our advice is free, confidential, independent and impartial. We also use our first-hand knowledge of the problems our clients are facing to campaign for changes to policy and practices that affect their lives.

We are looking for an experienced and well-organised debt adviser to work within our debt advice and income maximisation service. you will be an integral member of our debt advice process. Unlike most models, our clients have the opportunity, at the point of contact, to speak to an experienced debt adviser (you) who has the expertise to quickly diagnose presenting issue, deal with emergencies, and answer technical questions.
There is no casework involved in this role. You will be the first point of contact providing specialist initial advice about all presenting debt issues, before directing clients through appropriate next steps. This work requires a high level of knowledge and experience in collection, enforcement, insolvency and court processes.
The post is part-time (22.5/30 hours per week to be worked over 3/4 days). You could work from home or at our office in Bath. This job is suitable remote working, with occasional travel for meetings and training.