KEY PERFORMANCE AREAS

• Create new customers and adjust current customer accounts in the system based on input from unit via KTA
• Create customer invoices on IFS for concessionaires, sponsorships, rebates, staff sales and sundry as requested from units via KTA.
• Process customer invoices on IFS for travel agents based on documentation from the units.
• External capturing of invoices for travel agents where required.
• Processing of credit notes where requested by the unit via KTA Clearing of AR receipts that are not identifiable from the cash book.
• Follow-up with unit if required via KTA
• Processing of all Iveri payments posted by Advanced Payments into IFS and reconcile to Opera.
• Reconcile and process monthly Advanced Payment receipt into the unit
• Process customer and punter refunds as requested by the units via KTA.
• Follow-up on all outstanding invoices and escalate where necessary - including for banqueting, travel agents, sundry debtors, inter-company etc.
• Assist other Intercompany/Debtors Clerks in the Accounts Receivable team with queries and processing where necessary.
• Filing of physical invoices / payments.
• Meet the Key Performance Indicators (“KPIs”) for this role (eg: number of invoices generated, number of queries, long outstanding receipts etc).
• Keep management updated with regards progress on payments and releases, and where necessary escalate unresolved issues.
• Respond to and resolve pay related queries with internal and external clients.
• Develop and maintain sound working relationships with relevant departments.
• Interact with clients and provide professional service standards and solutions.
• Keep up to date with advanced payment services, facilities and online reservation channels.

EDUCATION

• Grade 12
• Diploma in finance is an advantage

EXPERIENCE

1 years’ experience as a debtor’s clerk

SKILLS AND KNOWLEDGE

• Analytical skills
• Problem Solving
• Collecting Information (listening; asking questions)
• Attention to detail
• Co-ordinating and organizational skills
• Clerical Administrative functions
• Checking (accuracy in the handling and recording of transactions)
• Following Instructions
• Dealing with internal and external customers
• English written and verbal communication skills
• Numerical skills (calculations)
• Invoicing transaction process knowledge
• AR receipt and collection process knowledge
• Proficient computer skills (MS Office, IFS AR module)
• Telephone skills

Responsible and accountable to invoice customers, allocate receipts, collect due receivables, reconcile accounts and clear queries through Kofax Total agility (“KTA”) worklists in line with Company and SSC standards and regulations.