Deckhand | Darwin Harbour Cruises at Journey Beyond

Darwin, , Australia -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Hospitality, Marine Knowledge, Physical Fitness, Crowd Management, Public Speaking, Teamwork, Problem Solving, Safety Procedures, Logbook Maintenance, Food Safety Handling, First Aid, Flexibility, Reliability

Industry

Leisure;Travel & Tourism

Description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. About Us Darwin Harbour Cruises operates the three-tier catamaran Charles Darwin, boasting a Sun Deck that’s perfect for watching the spectacular setting sun or enjoying the fresh sea breeze. We pride ourselves in showing our guests what true Territory hospitality is all about! About Journey Beyond Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Indigenous Tourism Australia. About The Role We are looking for a motivated and experienced Deckhand to join our team at Darwin Harbour Cruises. The successful candidate will hold a valid GPH or Coxswain Grade 1 qualification. This is a casual position, commencing February 2026. Our Deckhands are customer-facing, involved in activities ranging from maintaining and operating the vessel, right through to supporting with hospitality-related tasks to ensure high-quality customer service and experiences to all guests. Our Deckhands operate on a rotating roster Monday - Sunday, with many shifts scheduled during afternoons, evenings, and weekends. Currently, we’re running cruises 4 days a week, gradually adding an extra cruising day each month until we're operating 7 days a week, June - September. Working in close collaboration with both marine and hospitality teams, responsibilities include: Collaborate with the Master and crew to prepare the vessel for cruises, managing berthing, controlling mooring lines, and performing deck rounds while addressing engineering and maintenance needs. Deliver high-quality customer service and ensure guest safety by assisting with mobility, following safety procedures from the vessel's Safety Management System (SMS), and conducting lookout duties. Perform daily cleaning and housekeeping, assist with food and beverage service, and manage guest requests by communicating specific needs with the office team. Maintain logbooks, report safety or environmental concerns to the Vessel Master, manage guest complaints with the Cruise Director, and liaise with office managers on cruise-related matters. About You The ideal candidate will be passionate about what they do, the service they deliver, and be willing to go above and beyond for our guests, determined to create amazing experiences and shape lasting memories. You will be a team player with a demonstrated positive "can-do" attitude and have the flexibility to work varied hours including nights, weekends, and public holidays. Qualifications Australian Maritime Safety Authority (AMSA) Certificate of Competency - General Purpose Hand (GPH) (essential). Coxswain/Master/MED/Radio Operator skills (highly regarded). Responsible Service of Alcohol NT Refresher (essential, or willing to obtain upon commencement). Food Safety Handling certificate (essential, or willing to obtain upon commencement). Provide First Aid & CPR (essential, or willing to obtain upon commencement). About You Excellent customer service, communication, and interpersonal skills. Interest and/or experience in supporting hospitality-related tasks. Basic marine/vessel knowledge and physical fitness (reliable in-water/swimming skills). A well-presented appearance. Basic computer literacy with sound cash handling and stock rotation. Reliable, self-motivated, proactive, and able to demonstrate strong crowd management & public speaking abilities. Strong team ethic with cross-cultural awareness and sensitivity to the needs of others. Have the necessary working entitlements to work in Australia. Must not be affected by sea sickness. A pre-employment medical and National Police Check may be required as part of this recruitment process. Are you ready to join us? Your journey begins here! To apply, please submit your resume, along with a Cover Letter telling us a little bit about you. Applications will be reviewed and progressed as they are received, so don't wait, apply now! As a Journey Beyond employee, you'll enjoy: General discounts on Journey Beyond travel and experiences A career with opportunities for progression, transfers, and secondments Competitive hourly rates A supportive and friendly work environment Employee Referral Policy Private Health discounts Employee Assistance Program Discounts on Journey Beyond merchandise

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Responsibilities

Deckhands will collaborate with the Master and crew to prepare the vessel for cruises and ensure guest safety while delivering high-quality customer service. Responsibilities also include maintaining the vessel, assisting with hospitality tasks, and managing guest requests.