ACCOUNTABILITIES

• Perform accurate and timely processing of daily billing functions.
• Review unbilled order report and reconcile unresolved billing.
• Scan paperwork from drivers and index to correct order in McLeod (ERP).
• Review each customer’s account for billing requirements to ensure accuracy.
• Follow up with dispatchers as needed for paperwork required to bill.
• Contact drivers, if needed, to resolve unbilled order.
• File trip packs for each division.
• Perform daily mail functions.
• Complete other tasks as assigned.
• Deliver exceptional service through positive engagement and patience.
• Models and promotes Ascends Values: Zero Safety Events; Be Courageous; Act with Integrity; Inspire Trust; Teamwork; Have Fun and Build a Legacy.

QUALIFICATIONS

• Previous transportation administration or driving experience preferred.
• Previous billing experience preferred.

KNOWLEDGE, SKILLS, AND TRAITS

• Proficient knowledge of computer software, including Microsoft Word and Excel.
• Ability to work independently and as part of a team.
• Demonstrates strong work ethic.
• Ability to listen well and communicate effectively to solve issues.
• Ability to multitask in fast-paced environment.
• Results oriented and driven to accomplish tasks at hand.
• Ability to deliver exceptional service through positive engagement and patience.
• Detail oriented, organized, and able to meet tight deadlines.

EDUCATION, CERTIFICATIONS, & LICENSE REQUIREMENTS

• High School Diploma or GED.

The Billing Specialist plays an important role in ensuring Ascend is accurate and timely with our billing processes.