WE ARE LOOKING FOR A DEDICATED NETWORK RECEPTIONIST AND SWITCHBOARD OPERATOR TO JOIN OUR RAPPORT TEAM IN TWO OF OUR CLIENT’S OFFICES NEAR BANK. THE CLIENT IS A GLOBAL LEADER IN INSURANCE, RISK MANAGEMENT AND CONSULTING SERVICES. THEY ARE AN INTERNATIONAL GROUP OF PARTNERS THAT PROVIDE COST-EFFECTIVE, CLIENT-CENTRIC, AND EXPERTISE-DRIVEN RISK MANAGEMENT SOLUTIONS.

You will be responsible for the Reception services and Switchboard facility, ensuring high levels of customer service and a professional front-of-house and back-of-house standard when meeting, greeting, and dealing with internal and external enquiries. You will be a guest-focused at all times, by being approachable and quick to exceed expectations in fulfilling customer needs.

MAIN RESPONSIBILITIES

• Promoting and supporting a first-class and professional front-of-house service to employees, their guests, and other visitors to the company, either in person or over the telephone
• Acquiring knowledge in all the Reception Services and Switchboard facility as this will be required for covering lunch, holidays, and sickness
• Ensuring telephone enquiries are dealt with in line with the company standards in a professional, efficient, and consistent manner, minimising missed calls
• Adhering to all the procedures and standards as described in the manual at all times
• Maintaining open communication between all support departments (AV/Catering/Facilities)
• Being attentive to detail in all aspects of service and presentation to maintain and improve on current standards being achieved
• Managing the meeting rooms and allocating all the requests whenever it is possible