JOB DESCRIPTION

As part of a client’s patient support programme, the Nurse Manager will be employed by Point of Care but dedicated to one specific client. The overall responsibility of the Nurse Manager will be to provide on-boarding, education and continued support on the patient support programme(s) to Healthcare Professionals (HCPs), including but not limited to:

• Education on the available patient support programme(s)
• Assistance with all available referral methods
• Being a direct point of contact for specific HCP queries on patient status
• Supporting the hospitals with feedback on the service from their patients
• Ensuring all activities are in line with the IPHA Code and any Data Protection regulations

REQUIRED KNOWLEDGE, SKILLS AND ATTRIBUTES

• Qualified RGN and registered with the Nursing and Midwifery Board of Ireland.
• Minimum of 3 years post registration experience in an acute hospital setting.
• Experience of working with Patient Support Programmes and in the area of Immunology is desirable (Gastroenterology, Rheumatology, Dermatology).
• Experience in patient case management.
• Customer service oriented.
• Exceptional verbal and written communication skills with strong interpersonal skills.
• Ability to educate, communicate and present while building a rapport with a range of key stakeholders.
• Excellent organisational skills and an effective time manager.
• A positive ‘can-do’ attitude with a high level of self-motivation, demonstrating the ability to work under own initiative.
• Ability to work independently and as part of a team.
• Work to the highest clinical standards by ensuring patient safety in adhering to all relevant Standard Operating Procedures.
• Excellent computer skills and knowledge of databases.
• Full clean driver’s licence.
  Please note: This is a12-month Fixed Term Contract part-time position requiring two weekdays per week (Monday to Friday), from 9:00 AM to 5:30 PM. The specific working days may vary depending on business needs to meet client expectations. The role involves nationwide travel and may include overnight stays.

• Be an ambassador for both Point of Care and our client and always operate and communicate in a professional and personable manner.
• Schedule appointments with Immunology HCPs who wish to enrol patients on the patient support programme(s).
• Provide referral and patient support materials to units, as requested.
• Demonstrate the patient support programme services available to the units.
• Assist the specialist units with enquiries on the patient support programmes.
• Demonstrate the online referral portal and enable HCP access for patient referrals.
• Assist with any online portal queries, e.g. logging in, resetting password.
• Follow up with Point of Care’s IT Department to resolve queries, if required.
• Follow up with HCPs on patient specific queries and patient case reviews.
• Identify and deliver any new or proposed service enhancements as agreed from time to time with the client.
• Be responsible for the training schedule of all units (new and ongoing) and work with the client on any training enhancements.
• Develop strong working relationships with key specialist units.
• Participate and attend relevant conferences and meetings, as requested.
• Deliver non-promotional support to patients on the client’s service offering(s) in a clinical and/or community setting.
• Share feedback and discuss potential service enhancements with both the client and the Point of Care management team.
• Perform duties in line with all regulatory, nursing and industry standards e.g. IPHA Code of Practice.
• Perform any other additional tasks, as required.