Default Account Representative at Foundation Finance Company, LLC

, , United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Payment Processing, Research, Attention to Detail, Communication, Problem Solving, Microsoft Office, Typing Skills, Coaching, Administrative Tasks, Training, Time Management, Stress Management, Account Management, Online Resources, Interest Statements

Industry

Financial Services

Description

First Pay Default Specialist Duties: The First Pay Default Specialist handles first payment default accounts/customers, working to resolve the account and obtain payment. Pay Range USD $0.00 - USD $0.00 /Hr. Essential duties and responsibilities include the following. Other duties may be assigned. Handle incoming and outgoing/callbacks on first payment default accounts, processing and noting accounts appropriately. Research first pay defaults for contact information utilizing resources such as Decision Lender, Rubex, TLO, and the internet. Accurately identify possible risk/dealer issues, sending disputed accounts to the appropriate team for handling. Process over-the-phone payments, handle routine customer account questions, and coach customers on available resources including but not limited to the use of the online portal, IVR, or other methods. Accurately relay information to customers relating to interest, statements, and other account questions. Provide relief options to customers encountering hardships in accordance with company policies and practices. Assist with overflow calls including but not limited to disputes, recovery, first pay, and bankruptcy calls. Utilize company resources to properly achieve one-call resolutions. Support the department with administrative tasks that may include working reports, emails, and/or in-office tasks as needed. Support new hire training efforts by training and shadowing with employees, providing reports on progress to Management. Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively. Minimum Qualifications: Associate’s degree in business, finance, communication, marketing or related field; 2 years of related experience OR combination of education and experience. Strong computer skills including Word, Excel, Internet, and email. Strong typing skills. Strong attention to detail. Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer). About Foundation Finance: Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spectrum lending approach has driven billions in originations and helped many customers make needed improvements to their homes. We're making big investments in both infrastructure and employee talent to keep up with our growth, so the time is right to join our team! It's a fast-paced environment with room to advance. We offer a competitive salary, medical/dental/vision benefits, 401(k) with company match, a casual dress work environment and much, much, more. Office environment with significant time spent sitting, typing and talking on the telephone. Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally. Remote Work Disclaimer Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.

Responsibilities

The Default Account Representative handles first payment default accounts, working to resolve the account and obtain payment. This includes processing payments, answering customer inquiries, and providing relief options to customers in hardship.