WHAT IT’S ALL ABOUT:

We are seeking a dynamic professional to join our Loan Servicing Department as a Default Servicing Specialist. This position is responsible for providing daily administrative support to the loan servicing, loss mitigation, and foreclosure teams. The Default Servicing Specialist will work closely with loss mitigation and foreclosure staff to perform a variety of support functions, including:

• Outreach to borrowers to follow up on the status of executed loan workout documents
• Tracking and recording received documents via Smartsheet
• Remitting documents to investors/insurers
• Retaining digital documents
• Preparing and submitting loss mitigation packages
• Providing phone support
• Preparing foreclosure packages for electronic referral to outside counsel
• Performing other administrative tasks related to foreclosure

This role requires knowledge of investor and insurer guidelines (FHA/GNMA, USDA, VA, FNMA, and FHLMC) as they relate to loss mitigation and foreclosure procedures, as well as familiarity with loan documents.
The ideal candidate will have strong communication skills and the ability to interact professionally with third parties, including borrowers, realtors, appraisers, and attorneys.

WHAT YOU’LL DO ON A DAILY BASIS:

The responsibilities of the position include providing administrative support to the loss mitigation and foreclosure teams through follow-up with borrowers on the status of loan modification documents. The position is also responsible for:

• The tracking and recording of executed loan modification documents via Smartsheet
• Remittance of original loss mitigation documents to investors and document custodians (GNMA, FHA, USDA, VA, FNMA, and FHLMC)
• Management of digital documents for loss mitigation and foreclosure
• Performing quality control review of financial packages for completeness, and review of executed loan modification documents for proper execution
• Customer service and phone support with borrowers
• Communicating with third-party vendors, including realtors, appraisers, and attorneys

We are seeking a dynamic professional to join our Loan Servicing Department as a Default Servicing Specialist. This position is responsible for providing daily administrative support to the loan servicing, loss mitigation, and foreclosure teams. The Default Servicing Specialist will work closely with loss mitigation and foreclosure staff to perform a variety of support functions, including:

• Outreach to borrowers to follow up on the status of executed loan workout documents
• Tracking and recording received documents via Smartsheet
• Remitting documents to investors/insurers
• Retaining digital documents
• Preparing and submitting loss mitigation packages
• Providing phone support
• Preparing foreclosure packages for electronic referral to outside counsel
• Performing other administrative tasks related to foreclosur