EXPERIENCE:

• Personal Statement. In no more than 1000 words, please detail your experience of the following: Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

CASE MANAGER ROLE:

Working within VS as a Case Manager, you will be required to support Serving personnel, Service leavers, Veterans, and their families.
Specifically, you will be required to facilitate access to the support our clients need based on a holistic assessment of a client’s situation, covering, amongst other aspects of life, healthcare, accommodation, finances, employment, and well-being.
Case Managers take pride in providing a high quality, tailored service to clients, addressing their issues by providing appropriate information, guidance and facilitating their access/making referrals to the support they need, whether it be provided by their Service, the MOD, other Government Departments, Local Authorities, other statutory services or the third sector. As a Case Manager you will assess, support, and maintain contact with clients in line with VS’s policies and protocols and GDPR, always striving for the highest standard of casework and maintaining meticulous case notes on the VS’s Case Management System.

SPECIFIC ROLE REQUIREMENTS:

As a Case Manager, you will be required to provide information and guidance on Armed Forces Compensation Schemes, War Disablement Pension Schemes and offer general advice on Service Pensions, as well as DWP benefits.
You will also be required provide information and support for Service Leavers and their families, who are most likely to face challenges as they leave the AF and adjust to civilian life. Case Managers work directly with Service Leavers to provide information and facilitate access to the support they need, whether that be from another government department, local authorities, the NHS or trusted charities.
You will also build a sound working knowledge and network of service providers on a national, regional and local basis, becoming an expert on the support provision(s) within your area.
You will play a significant role working in partnership with VS colleagues on casework when required, sharing your expertise to build capacity across the VS team. You will play an active part in business-wide initiatives and events. You will be required to work with clients, stakeholders and colleagues by all suitable means including face to face, letter, email, phone and a range of meeting platforms including Skype and MS Teams. You Will have confidence and/or familiarity With MS Office applications, including MS Teams, Word, Excel, One Note and a willingness and aptitude for learning new IT skills.
Travel throughout your designated area of responsibility will be required and a valid driving licence is required. Occasional national travel and overnight stays will be necessary as part of the role to fulfil team training and meeting requirements.