JOB SUMMARY

Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

• Our Vision - To support UK defence customers with outstanding service every time.
• Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.96%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2027.

JOB DESCRIPTION

The DBS Financial Recognition Scheme (FRS) Team work closely with MOD partners to deliver end-to-end processing of applications and payments made to the MOD LGBT Financial Recognition Scheme by Veterans who were affected by the ban on LGBT+ individuals serving in the Armed Forces from 1967 to 2000. This Scheme which launched Dec 24 following the publication of the LGBT Independent Review which amongst its 49 recommendations, recommended that MOD provide a scheme to deliver financial payments to those who were affected.
The role requires you to:
Manage emails, documentation and applications sensitively, ensuring scheme rules are applied, applications or enquiries are processed and prioritised accurately.
Ensure accurate record keeping of applicant case files and within the FRS case management system, to meet PI’s and SLA’s.
Work at pace but with accuracy to deliver outstanding service; accurately interpret information to make decisions within your areas of work; attention to detail and accurate policy-compliant record-keeping / audit trails are essential ensuring best practice business processes, training and decisions are active, followed and fully documented to meet any audits.
Work with colleagues and partners, responding quickly to system changes and information updates, attending regular management and stakeholder meetings.
Complete ad-hoc agreed tasks when required and work closely with colleagues and our partners to prioritise work.
Direct Line Management of up to 4 staff members, managing in alignment with MOD people policies, processes and systems may be required.
This role requires meticulous attention to detail, decision making and communication skills, collaboration with colleagues and partners with the ability to be flexible to the needs of the business and diversify into other roles/functions within or outside of the FR Scheme.
There may be a requirement to travel, overnight stays and attendance at permanent duty station on specified days or at short notice may be required.
Please note: Some information and evidence may be difficult and distressing to read.

EXPERIENCE:

• Candidates will be required to provide CV details to include previous skills and experience.
• Candidates will be required to provide a personal statement In no more than 750 words detailing the following:
  Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlines in the job advert.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Operational Delivery