JOB SUMMARY

Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

• Our Vision - To support UK defence customers with outstanding service every time.
• Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2027.
Come and join the DBS community today!
https://youtu.be/gUw0ToaRGgk

JOB DESCRIPTION

A performance analyst conducts analysis. In this role, you will develop performance measurement frameworks - Key Performance Indicators (KPIs), goals, user needs and benefits - and analyse the performance of a service or product against these, adapting your approach and framework appropriately and in line with any changes.

ESSENTIAL EXPERIENCE

• Strong experience of conducting user-centred analysis, service evaluation and product performance
• Experience of measuring outcomes and return on investment against KPIs and performance frameworks
• Be able to set up Google Analytics account an stage website using Google Tag Manager
• Have experience of working with different types of quantitative and qualitative data, such as digital analytics, surveys, and call centre data to support services, and of working with or cleansing large data sets
• Collaborate with other teams to use data to improve products and/or services
• Have experience of communicating understanding of data security and privacy legislations, as well as validating data through quality assurance frameworks

DESIRABLE EXPERIENCE

It would be great if you also have:

• Experience of producing visualisation with software such as PowerBI, or similar
• Knowledge of gov.uk websites and services

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• DDAT Senior Performance Analyst: Analysis and Insight
• DDAT Senior Performance Analyst: Performance Measurement
• DDAT Senior Performance Analyst: Verification and validation of data and analysis

EXPERIENCE:

• Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.
• Candidates will be required to provide a statement of suitability. (Word count: 1000)
  Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.
  At interview stage, you will be assessed against the following:

TECHNICAL SKILLS

• DDAT Senior Performance Analyst: Analysis and Insight
• DDAT Senior Performance Analyst: Performance Measurement
• DDAT Senior Performance Analyst: Verification and validation of data and analysis
  Technical Skills Framework - https://ddat-capability-framework.service.gov.uk/role/performance-analyst#senior-performance-analyst

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Digital