JOB SUMMARY

Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

• Our Vision - To support UK defence customers with outstanding service every time.
• Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.96%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2027.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

JOB DESCRIPTION

This is a recruitment campaign for an Executive Officer (EO) position within Defence Business Services (DBS) Financial, Procurement & Civilian People Services (FPCP) Operational Teams. We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce with a diverse group of backgrounds.
DBS currently have various exciting opportunities within our organisation. Our teams are highly committed to employee engagement and customer service. We will fully up-skill you in the service you are on-boarded into with opportunities to develop yourself professionally.
As a DBS Resourcing Team Leader, you will be responsible for the management of day-to-day operations of one of the Ministry of Defence (MOD) Teams. They include but are not limited to HR, Recruitment and On-boarding.

DESIRABLE SKILLS / EXPERIENCE

• Previous experience in a supervisory or leadership role with direct reports.
• Previous experience delivering excellent customer service in an operational environment.
• Confident in the use of Microsoft Outlook, Excel and Word.
• Able to interrogate and analyse data to draw conclusions and drive decision making.
• Experience of delivering change in an operational environment.
• Experience of processes assessment and improvement.
• Experience of managing a range of competing and demanding priorities.
• Experience of building and maintain professional relationships at various levels of seniority.
• Experience of MOD civilian policy, process, and systems.

EXPERIENCE:

• Candidates will be required to provide a statement of suitability in no more than 750 words detailing the following:
  Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

ROLES AND RESPONSIBILITIES FOR A TEAM LEADER INCLUDE BUT NOT EXCLUSIVE TO:

• Responsible for the day-to-day delivery of operational services, with line management responsibility.
• Provide advice and guidance to their team in order for them to deliver objectives against agreed timescales.
• Achieving all Service Level Agreements (SLA) in support of the overall objective to achieve the Key Performance Indicators (KPI’s) as defined and agreed. Managing demand and output to ensure SLAs are delivered.
• Contribute to accurate Forecasting/Demand profile and build a flexible, multi skilled environment to accommodate demand in peaks and troughs. Contribute to ensuring that Operational Planning & Performance data is updated and analysis is undertaken.
• Proactive identification and management of risk across the service line; supporting and implementing mitigation strategies before any escalation requirement. Any escalation to be managed quickly and appropriately in line with requirements.
• Build a culture of continuous improvement in support of delivering an efficient service and value for money for our customers.
• Contribute to and support Operational Excellence culture within the business area. Managing the challenges of difficult or complex changes whilst also encouraging and supporting others to do the same.
• Conduct Quality Assurance checks to ensure compliance with policy and procedure, and to identify trends and possible skills gaps/training requirements.
• Provide support to the Operational Managers, Senior Operational Manager and Assistant Head Civilian Personnel in managing overall service delivery.
• Lead and participate in meetings.