ABOUT THE COMPANY:

Consumer Portfolio Services, Inc. is a leader in the sub-prime auto finance industry, is a fast-paced, aggressive mid-sized company that has shown consistent revenue growth year after year. We pride ourselves on delivering the highest level of service in the Financial Services Industry that provides indirect automobile financing to individuals with past credit problems, low incomes or limited credit histories.

• Contact customers in the assigned queue to collect payments on pre charged-off and charged-off accounts. Strive to get the deficiency balance paid in full, settled or make mutually acceptable payment arrangements.
• Negotiate settlement agreements in a professional manner and in compliance with department guidelines.
• Conduct skip tracing work to locate “good contact information and assets” of assigned accounts.
• Identify accounts that meet criteria for legal referral and obtain required account information prior to submitting referral request.
• Consistently document reason for delinquency and update all accounts with the conversation.
• Assist the department with incoming calls and bring accounts to a satisfactory conclusion.
• Thoroughly work assigned queues to successfully meet or exceed individual and/or team goals for dollars collected.
• In every aspect of job performance, comply with all federal and state laws, internal policies/procedures, and call quality standards.
• Refer to a supervisor any accounts that require his/her authorization.
• Maintain a professional and customer-friendly manner with each account. Display a willingness to take direction, work cooperatively with management and co-workers, and project a positive demeanor.
• Other responsibilities may be assigned